Return & Refund Policy

Last updated: October 26, 2026.

30-day free returns and exchanges

You may request a return for a refund or an exchange within 30 calendar days after delivery. This applies to standard-size, made-to-order, custom-sized and personalized items, including discounted and sale items.

We charge no restocking, handling, cancellation or return-label fee. We cover return shipping for domestic and international orders and shipping of an exchange replacement.

Item condition

For a change-of-mind return or exchange, items must be unworn, unwashed, unused and unaltered after delivery, with original tags attached and no customer-caused damage. Trying a dress on carefully indoors is permitted. An item being custom-sized or personalized when ordered does not make it ineligible. These condition requirements do not prevent you from reporting an item that arrived defective, damaged or incorrect.

How to start a return or exchange

Email service@coravelina.com within 30 days after delivery with your order number, the item and whether you want a refund or an exchange. The date of your request determines eligibility. We provide the correct return address and a prepaid tracked label. If a prepaid label is unavailable for your location, we arrange an alternative or agree the tracked return-postage arrangement with you in advance and reimburse that postage in full. We also cover necessary return-related customs charges. Contact us for an alternative if you cannot pay postage upfront.

Please post the return within 7 calendar days after receiving our label or agreed shipping instructions. This shipping period may extend beyond day 30 if you requested the return within the 30-day window. A delay in our response does not invalidate an otherwise timely request. Do not send a return to our company address without instructions.

Refunds

After receiving and checking the return, we issue the refund to your original payment method within 10 business days. Your bank or payment provider may take a further 3–5 business days to display it. No restocking fee or return-shipping deduction applies. Store credit is optional; you do not have to accept it instead of a refund.

We refund the amount paid for returned items after discounts and the associated taxes collected by us. If you return the entire order, we also refund the original shipping charge paid to us. For a partial return, the original shipping charge for items you keep is not refunded. Original import duties paid directly to customs authorities are subject to their refund procedures.

Exchanges

Request an exchange within the same 30-day window. We cover return shipping and shipping of the replacement. Exchanges depend on availability. We confirm any difference in item price before you agree; this is not an exchange fee. If a replacement is unavailable, you may choose a refund to your original payment method. Store credit is optional.

Cancellations before shipment

All unshipped items, including custom-sized and personalized items, may be canceled for a full refund with no cancellation fee. Email us promptly so we can stop dispatch. If an item has already shipped, use the 30-day free return or exchange process after delivery. For a partially shipped order, you may cancel the unshipped items for a full refund of those items.

Defective, damaged, incorrect or missing items

Contact us with your order number and details, including photos if available. We investigate and arrange an appropriate replacement or refund, covering necessary return and replacement shipping. Nothing in this policy limits your statutory consumer rights.